Case studies

We actively engage with our portfolio companies to support them in the execution of key initiatives. Below are a few areas we have specifically been able to drive value for our portfolio

Product Development

SaaS Transition

"Serent is a true partner. They are always willing to help and are highly collaborative. When engaged to help they bring strategic capability and fact-based insights to the table."

Chris Fountain, Former CEO Franconnect



FranConnect is the leading provider of franchise management software and operations software to franchisors and franchisees globally. The Company had a highly customized, legacy codebase platform which made it resource intensive to both maintain and grow its customer base.


  • Partnered with Serent external advisor (GlobalLogic) to assess the IT infrastructure and develop a roadmap to successfully execute a SaaS transition
  • Collaborated with Human Capital team to structure the Company’s development organization and put the right leaders in place to execute on the transition
  • Partnered with The Walker Group for the SaaS product launch announced at IFA; Company has been transitioning customers over


Franconnect successfuly developed and rolled out a new SaaS product, driving significant adoption within its customer base